Privacy Policy

1. Information We Collect

We may collect the following categories of information in connection with your use of our website and services:

• Contact details — such as name, email address, telephone number, and company name, provided when you complete a contact form, request an analysis, or otherwise correspond with us.
• Enquiry content — information you voluntarily provide about your organisation, objectives, or data analysis requirements.
• Technical data — IP address, browser type, device information, and general usage data collected automatically through standard web server logs or similar technologies.
• Cookie data — information gathered through cookies and similar technologies, as described in Section 6 below.

We do not knowingly collect special category data, financial account credentials, or sensitive personal information through this website, and we ask that you do not submit such information through our forms.

2. How We Use Information

Information collected through this website may be used for the following purposes:

• To respond to enquiries and provide requested information about our services.
• To operate, maintain, and improve the functionality and security of our website.
• To communicate with you regarding your enquiry, including follow-up correspondence.
• To understand general usage patterns and inform decisions about website content and structure.
• To comply with applicable legal obligations, where relevant.

We do not sell personal information to third parties, and we do not use information collected through this website for automated decision-making that produces legal or similarly significant effects without appropriate human oversight.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent (for example, when you submit a contact form), our legitimate interests in operating and improving our website and services, and compliance with legal obligations to which we may be subject. You may withdraw consent at any time by contacting us using the details provided on our Contact page, without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing and Disclosure

We may share information with trusted third parties in limited circumstances, including:

• Service providers — such as hosting providers, email providers, or analytics providers who process data on our behalf under appropriate confidentiality and data protection obligations.
• Legal and regulatory bodies — where disclosure is required to comply with a legal obligation, court order, or governmental request.
• Business transfers — in the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to confidentiality safeguards.

We do not share personal information with third parties for their own independent marketing purposes without your explicit consent.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Policy, including responding to your enquiry, maintaining business records, and complying with applicable legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the information and the purpose for which it was collected. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and gather aggregate information about how visitors use the site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on this website. Where required by applicable law, we will seek your consent before placing non-essential cookies.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.

8. International Data Transfers

If information is transferred to or processed in a country outside your own, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection requirements, including the use of appropriate contractual safeguards where required.

9. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or request restriction of certain processing activities.
• Request a copy of your information in a portable format, where applicable.
• Withdraw consent previously given, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to a request. You may also have the right to lodge a complaint with a relevant supervisory authority.

10. Children's Privacy

This website is not directed at, and we do not knowingly collect personal information from, individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. Any updates will be posted on this page. We encourage you to review this Policy periodically to stay informed about how we handle information.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please get in touch via the details provided on our Contact page.

This document is a general template provided for illustrative purposes and does not constitute legal advice. Wrenavell recommends obtaining professional legal review before relying on this Policy for compliance purposes.